"Guest engagement is invaluable in building relationships and measuring success in the hospitality industry."
- Stephanie Leger, Owner
At First Rate Hospitality, our goal is to provide custom in-depth feedback to help perfect your guest engagement services before rating season. Every guest you serve has unique personal service desires and needs throughout their stay, and it can be difficult to instill the importance of guest engagement in associates.
We gear our services toward preparing your property for the stressful rating season while helping to ensure that your associates are experts in guest engagement.
We will evaluate your property incognito and provide you with a detailed report of the guest experience.
We will also provide a follow-up training session for your associates to help them better prepare for rating season.