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First Rate Hospitality is your one-stop shop for hotel mystery shopping, hospitality guest service training, and brand standard audits in Miami, Florida. 

info@firstratehospitality.com

 

First Rate Hospitality © 2019

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About Us

At First Rate Hospitality, our goal is to provide custom in-depth feedback to help perfect your guest engagement services before rating season. Every guest you serve has unique personal service desires and needs throughout their stay, and it can be difficult to instill the importance of guest engagement in associates.
 
  • We gear our services toward preparing your property for the stressful rating season while helping to ensure that your associates are experts in guest engagement.
 
  • We will evaluate your property incognito and provide you with a detailed report of the guest experience.
 
  • We will also provide a follow-up training session for your associates to help them better prepare for rating season.