First Rate Hospitality
About First Rate Hospitality
We want to help your company become first-rate in the hospitality industry. With our experience in daily hospitality operations, we understand the importance of your employees providing service excellence. First Rate Hospitality was founded in 2017 to provide service evaluations and training around the country. Since then, we have added additional customized services for our clients to enhance their service levels.
With technology evolving, we can provide tailor-made training virtually and analyze your service trends with custom reporting.
Our clients strive for excellence in customer service, which sets them apart from competitors who may not take the same level of care as those that our clients do. Not only do our services help achieve and maintain top satisfaction ratings, but we also help improve employee morale.
About Our Chief Excellence Officer
Let's Stay Connected
Stephanie Leger has over nineteen years of experience in the hotel industry globally, including Ritz-Carlton, Mandarin Oriental, Forbes Travel Guide Inspector, AAA, and many others associated with the luxury hotel industry.
Over the years, Stephanie has provided countless reviews of operational evaluations and trained service standards worldwide to the top hotels in the world. As well, assisted hotels at times of crisis such as hurricanes, ZIKA, COVID-19, and the recession of 2008.
Her passion for creating employee performance development and engagement has led to learning multiple cultural backgrounds. Other areas of expertise in the hotel industry include Spa, Food & Beverage, Recreation, and Casino.
Click to schedule your 30-min FREE Discover Phone Call